TYPE:ServiceMODEL:TiguanYEAR:2019
I never have a problem with Volkswagen Service!
Average Score (391 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Everyone I spoke with was very nice and helpful specially Jennie (not sure if I spelled her name right) the wait time was long so hopefully that gets fixed but I would go back
TYPE:ServiceMODEL:TaosYEAR:2023
Jenni Grap has been great to work with. The repair for my issue was extensive and she was able to navigate through many issues to get the job done correctly and quickly. She has been the best service advisor I have worked with since purchasing my first VW 10 yrs ago.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
It was overall a worth while wait. The dealership was able to correct I've had with my vehicle for the last 8 months
TYPE:ServiceMODEL:JettaYEAR:2023
Despite the challenge of my check engine light coming on the staff at VW ran multiple tests on different days, accommodated my schedule to make sure I could get the problem diagnosed and resolved. They were able to get me into a loaner much sooner than I was originally told & even when I showed frustration with the diagnostic process they remained patient and professional.
TYPE:ServiceMODEL:JettaYEAR:2022
The service advisor never gave me updates as requested. VW had my car for 3 weeks working on warranty issues and I always had to reach out. It was extremely frustrating. I only got response when I elevated to the head of the service department.
TYPE:ServiceMODEL:PassatYEAR:2022
Jeremy & Samantha are courteous and helpful professionals.
TYPE:SalesMODEL:Golf GTIYEAR:2025
The entire process from test drive to package selection and the final financing went very smoothly.
TYPE:ServiceMODEL:AtlasYEAR:2019
My son was waiting with the car. They left him just sitting without communicating anything to him for 2 1/2 hours. When I went to pick up the vehicle, I stood at the front desk for 15 minutes while 2 employees were chatting away not paying attention to customers arriving. It took the attentive woman with red streaks in her hair to ask the other employees to help. The. The next day my car wouldn’t start because the battery died.
TYPE:ServiceMODEL:TiguanYEAR:2020
It took 4 1/2 hrs for a simple oil change. The most I have ever waited was 2 hrs. No updates and many others waiting just as long. Very disappointing