TYPE:ServiceMODEL:TiguanYEAR:2018
Average Score (426 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:GolfYEAR:2020
Convenient scheduling, prompt and friendly service, car was ready when promised.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
I can't say enough great things about my experience at Heritage Volkswagen Catonsville, especially thanks to Anthony (Sales Manager) and Jordan (Sales Associate). From start to finish, they made the car-buying process incredibly smooth, respectful, and even enjoyable! I was honestly on the fence about making a purchase, but their professionalism and encouragement gave me the confidence I needed to move forward. Jordan helped me find the perfect Atlas Cross Sport SEL, and Anthony made the trade-in process quick and stress-free. They even stayed late to make sure everything was completed properly. That level of care and commitment meant so much. Thanks to them, I drove off the lot thrilled with my decision and absolutely in love with my new vehicle. If you're considering a VW, go see Anthony and Jordan at Heritage Volkswagen Catonsville, they're the real deal!
TYPE:SalesMODEL:ID.4YEAR:2025
James Franklin and Anthony Largaespada worked with me and gave me several options to find the best for my needs. They were very accommodating to my requests.
TYPE:ServiceMODEL:TaosYEAR:2022
Very efficient, knowledgeable & very courteous team.1
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Jeremy was very helpful and respectful and explained every detail.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Smooth sale from start to finish. Really liked working with our salesman Brandon Evans because he was honest and himself.
TYPE:SalesMODEL:TiguanYEAR:2025
Great service by professional sales team
TYPE:ServiceMODEL:AtlasYEAR:2022
Terrible service. Not rude but apathetic. I am a business owner and could never imagine treating customers, let alone other humans the way they treated me and other customers I witnessed. There was one younger man who was helpful but, Jenni and the older gentleman and the manager were so unhelpful. I had to call sales to even talk to someone from service.