6624 Baltimore National Pike
Baltimore, MD 21228
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Hi, It is near impossible to get through to service after a service appt has been completed. I received a text asking if I had question and an email if I had any questions. I responded to both over a week ago and never received a response. I also call the service number at Catonsville and never get through to anyone besides the voicemail. I have left 4 messages over the past week and never received a call back.
TYPE:ServiceMODEL:AtlasYEAR:2019
I appreciate that this place gets things done right and honestly. I wish communication was better while the car is being serviced
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:Golf GTIYEAR:2024
I'm normally not one to complain when it comes to service. They did warn me that the oil change and tire rotation would take a little over 2 hours because they were backed up. I was fine with that. After 2 hours my service advisor (nice guy) said my car was finished. I went out to get my car and it wasn't there. He had to call the guys in the back to bring it around. When I got into my car, the check engine light was on. It only has 6,500 miles and it was never on before this moment. I went back inside and they took it back to the garage again. They ran a bunch of diagnostics, according to the advisor. Another 45 min later the same young kid brought the car to me. When I asked him what caused the light to come on, he said, "the guys said that the cap wasn't where it should be". I took this to mean that someone forgot to put my oil cap back on the engine and the sensor (luckily) realized it wasn't there. So three hours later I was on my way from my car's first oil change appointment. This experience didn't inspire my confidence. I think I will try VW of Laurel for my next appointment. However, I will not rule out going back to VW of Catonsville. Bad days happen and I will give them another try at some point in the future. I had my previous VW GTI serviced there and never had an issue.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:ID.4YEAR:2024
Efficient scheduling and service. Work was performed in one day as described.
TYPE:ServiceMODEL:AtlasYEAR:2025
Rating is solely based on Jeremy Moses’ help. He was accommodating, knowledgeable and understanding.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020