TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Service people were excellent
Average Score (391 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:AtlasYEAR:2024
I have purchased many different types of vehicles from assorted dealerships. I am happy to have been introduced to the team at Heritage VW / Catonsville, MD. I have always been treated professionally and made to feel welcome. They offer a great selection of vehicles and work hard to ensure my satisfaction. I strongly recommend this dealership
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Service was performed in a very reasonable timeframe. Jenni provided an excellent overview of the service that was to be performed and additional options for me.
TYPE:ServiceMODEL:TiguanYEAR:2018
I had an emergency and took my car in after calling. They were able to get me in and fix the problem.
TYPE:ServiceMODEL:JettaYEAR:2024
I walked in without an appt for an oil change and Trish took great care of me. The whole thing was done in a relatively short time and I am very grateful for the smooth service.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:TaosYEAR:2022
Filed a corporate complaint with VW, and no one at vw catonsville has gotten back to me. Out of over $700 because the service advisor did not check for extended warranty on breakpads, though there was a warranty. Also, don't bother making an appointment, just drop it off ang get a ride home
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:SalesMODEL:TiguanYEAR:2024
The vehicle was not prepped adequately. 3 visits back to the dealership within the first 300 miles. Unacceptable