Average Score (391 reviews):4.5

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

391 Ratings

4.5 Average

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  • Melody R.11-12-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    The date of service was great. But contacting service department is almost impossible. I had to actually come into the dealership in order to make an appointment.

  • Alphonso N.11-12-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Na

  • Andrew D.11-11-2024

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    The team did there best to get me the best price considering how the market is currently.

  • Thomas Z.11-11-2024

    TYPE:ServiceMODEL:Jetta GLIYEAR:2021

    I arrived at the appointed time and was served almost immediately. Service on the car started right away. Even some extra issues I had concerns about were addressed. I asked about how long it would take and was told about 2 to 2.5 hours so I decided to wait. The car was done within the time stated and there were no problems. Trish Fales was attentive and gave me complete information about the progress on the car. It was a very good experience.

  • Eugenia D.11-11-2024

    TYPE:ServiceMODEL:JettaYEAR:2022

    Heritage provided outstanding customer service in every area. Especially your service area. Thank you……

  • Stephen P.11-11-2024

    TYPE:ServiceMODEL:Jetta GLIYEAR:2020

  • Earl F.11-11-2024

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Tracy H.11-11-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Brian L.11-11-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • James B.11-10-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022