TYPE:ServiceMODEL:TiguanYEAR:2021
Very efficient and professional
Average Score (391 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2021
I had the car planned to be in the shop for 6 weeks ahead of time specific to two recalls. AFTER dropping the car off, I was called to be informed that the materials needed were not in stock - you had 6 weeks to plan for this, as I did plan ahead. When I questioned the expectations of having the recall completed and asked for a manager to call me back, I heard nothing until I called the following day to find out the status. Only then was I informed that the work was completed. Evidently parts were available, but I was never informed. I also would point out that my car was parked an locked at 3pm, and yet at 5pm they 'only just had the paperwork and are processing it'. Better attention and contact to the customer is needed.
TYPE:ServiceMODEL:Golf GTIYEAR:2020
Having to figure out my appointment made on the same day was scheduled at Hertiage Mazda. The mix-up was resolved. I know it is customary to have spare tire placed back in its original location only to find it placed back in the trunk. I ended up replacing it myself two days later while at work. Not acceptable. I get it that work is busy and can be short staffed, new people, etc but still.......
TYPE:SalesMODEL:TiguanYEAR:2024
Our sales person Marco Brown was very knowledgeable and helpful in making the right decision.
TYPE:SalesMODEL:JettaYEAR:2025
Had been 6 days since delivery of my vehicle. i still don’t have a second car key and it’s not even ready. Also dealer has been contacting me for more info about my car but did not leave a voicemail or email me when I wasn’t able to answer the phone call. I was told the second key would be ready the same day I got my car. I was told a few days ago it was ready but now it’s not ready anymore for some reason.
TYPE:ServiceMODEL:BeetleYEAR:2018
I had trouble reaching Volkswagen services. No one was available to talk to me. I finally got in touch with someone at the end of the first day telling me that they had been very busy, but still no information about what was wrong with my car.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
My service was seamless and the service advisor (Jenny) was professional and did an awesome job. She went above and beyond to give me the best price that fit my budget.
TYPE:ServiceMODEL:ID.4YEAR:2021
Level of service from my service advisor was exceptional compared to other service providers
TYPE:SalesMODEL:JettaYEAR:2025
In & out in 4 hours, maybe. Very professional. Love My new Jetta !!
TYPE:ServiceMODEL:Golf RYEAR:2019