Average Score (391 reviews):4.5

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

391 Ratings

4.5 Average

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  • John D.02-19-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    The service (replacing the battery) was accomplished quickly. My only disappointment is that the first appointment I could get was 8 days from the time that I called.

  • Rino R.02-19-2025

    TYPE:SalesMODEL:TaosYEAR:2024

  • Dorothy S.02-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • In-joo Y.02-17-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Everyone was friendly and super helpful. Our sales representative, Marco, was extremely knowledgeable. And the sales manager, Tavon, went above and beyond to help us achieve our monthly payment goal. Definitely the best sales experience I’ve had. I will be referring all my friends and family here!!

  • Kamille G.02-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Although I had an appointment, I waited about 10 minutes to check in and 3 hours to receive an oil change. I would have given the visit 2 stars, but I gave it 3 because the service consultant was pleasant to work with; she apologized multiple times for the long wait and gave me a discount.

  • Matthew L.02-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Friendly and professional service

  • William L.02-14-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

  • Thomas J.02-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Ronald C.02-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    I received 5 star service. I left my car overnight and picked it up the next day. I was notified what was being done to my car and when it was ready to be picked up. Everything went smoothly.

  • Floyd H.02-10-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Great experience