6624 Baltimore National Pike
Baltimore, MD 21228
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2019
The professionals I interact with are incredibly communicative, kind, and responsive. I have had exceptional service each time I visit this location. They answer my questions with thought and make sure the information is accurate and we are all on the same page. I deeply appreciate their care and service to myself and my vehicle.
TYPE:ServiceMODEL:ID.4YEAR:2024
This appointment addressed the service recall with the repairs completed in one day.
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:PassatYEAR:2021
The had my tire and mounted the tire in a descent time.
TYPE:ServiceMODEL:ArteonYEAR:2022
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Overall worst experience at any car repair place I've ever been. It took 1/2 hr to check in for a scheduled appointment and then a 5 1/2 hr wait for an oil change. They didn't even start on my car until I had been there 4 hrs, knowing I was waiting. There was pretty much chaos at the counter from the time I arrived until I left with no rhyme or reason to who was next in line. For quite some time there was no one at the counter at all, while people filled up the 4 ft area to check in. There seems to be a complete lack of organization or procedure, as well as, an obvious lack of mechanics to complete repairs. Would NEVER bring my car back again.
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
Ryan and the team did a great job, identifying my problem and repairing it.
TYPE:ServiceMODEL:ID.4YEAR:2023
My initial service advisor was out on sick leave on the day I was supposed to pick up my car. I was promised that I would get my car back on Monday, but I probably wouldn't have if I didn't call into the Service Department on Monday to follow up. It would have been better if someone else followed up with me, but ultimately I got my car with the recall stuff addressed before I needed it to get to work on Tuesday.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Trish was so helpful and understanding. She helped me get my car repaired and returned to me the same day! Trish is so sweet and personable! I only want to deal with her when I return!