TYPE:ServiceMODEL:AtlasYEAR:2024
We did not get the service done . When we went to pick the car the car wash not done.
Average Score (391 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
5
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Not the car I asked for..degraded sound system (not the beats) car was poorly cleaned, & the low-balling on trade and not giving the 2k extra was grime.
TYPE:ServiceMODEL:AtlasYEAR:2019
Yes, I wanted to let you know that I am completely satisfied with the recent service received at Heritage Volkswagen in Catonsville. The entire experience was smooth and efficient, but I especially want to highlight the excellent customer service we consistently receive from you. You always take such excellent care of us, Jenni, attentively listening to our needs and ensuring everything is handled perfectly. It's truly appreciated and makes bringing our vehicle in for service a positive experience. We have no further questions or concerns at this time, just appreciation for the great work. Thank you again!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2022
Great customer service. Agent was very helpful. I loved the quote sent via text!! Was very easy to approve service.
TYPE:ServiceMODEL:ArteonYEAR:2020
I think it would be beneficial to have someone meet/greet customers as they pull into the drop off bay. I waited in my car for about 5min for it was my first time and was unsure of the procedure. I think walked inside and asked for help.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Of all the dealers I've dealt with in my life, volkswagen doesn't make you feel wanted. After you've purchased a vehicle all the love care seems to leave. Whenever I have had issues with my vehicle, and I call I tend to get people who seem as though I'm bothering them. Or the return calls never happen when a message is left or a return call is promised. This was my first VW and it will most likely be my last.
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:TaosYEAR:2024
I want to thank Jenni Grap for the excellent service that she provided me on 3/31/25. I really appreciate her kindness and the way she took such good care of me. She greeted me the minute I walked in. She took into consideration the tight schedule I was on. She went above and beyond to make sure that my car was serviced and back to me within an hour. She was did a fantastic job !!!!! That was by far the best experience I’ve had at that dealership.