TYPE:ServiceMODEL:ID.4YEAR:2024
Average Score (391 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Windshield replaced by 3rd party vendor that damaged my vehicle...still have not received the touch-up paint for the damage that was caused....BTW, the glass was replaced in July and today is late September. Terrible communication from the dealership on this situation, not what I've experienced at the Heritage Subaru dealer.
TYPE:ServiceMODEL:JettaYEAR:2019
I made an appointment, 11:30am, but my car was ready at 2:25 pm just for an oil change.
TYPE:ServiceMODEL:ID.4YEAR:2024
It took more than 3.5 weeks to fix the sideview mirror of my car and im not satisfied with the long delay
TYPE:ServiceMODEL:ID.4YEAR:2023
I like the service at the dealership. Shuttle dropped me off and picked me up when finished. I don't have to waste a lot of time sitting in the waiting area. My day was still productive. Service lady was very professional.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Jordan was exceptional! He’s very knowledgeable in the process and vehicles. He answered every question I had. It was beyond a pleasure working with him and managers with getting the job done!
TYPE:ServiceMODEL:PassatYEAR:2022
Everyone very polite and kept me informed about what was happening.
TYPE:ServiceMODEL:AtlasYEAR:2021
Two stars are for the positive aspects: the stress-free process of scheduling an appointment online and the detailed report provided after the oil change and inspections. Unfortunately, my experience was disappointing overall. The oil change alone took two hours, and the included car wash left more water marks and residue than before. Since the wash was part of the MileOne package I purchased with the vehicle, I’m beginning to regret having chosen that option. I am discouraged from recommending Heritage dealership to my network- let alone to my friends and family who own VW vehicles and may need maintenance or repairs from a professional service center.
TYPE:ServiceMODEL:TiguanYEAR:2019
Very professional the service was done in a timely manner staff very friendly