TYPE:ServiceMODEL:AtlasYEAR:2020
Average Score (391 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2018
As I always mentioned when doing a questionnaire for the Catonsville Heritage Volkswagen location I feel at home. Because the Service Consultants make it about me and my Volkswagen baby!!
TYPE:SalesMODEL:AtlasYEAR:2025
Great team - sales and finance. From the start to finish. Brendon, Sherrif and Ako
TYPE:ServiceMODEL:AtlasYEAR:2019
Always a great experience with my vehicle being completed in a timely manner and done correctly.
TYPE:ServiceMODEL:PassatYEAR:2022
Jeremy was courteous, helpful, and professional.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
My initial appointment was postponed upon my arrival due to the fact that the Service Center was not prepared to address(factory recall) service. That being the situation a new appointment was scheduled. The new appointment was not coinvent but I wanted the recall to be addressed ASAP.
TYPE:ServiceMODEL:TiguanYEAR:2019
the service advisor could not find my appointment from his computer, but he was able to fit me back in at a few minutes later. Something went wrong with the Service Appointment App. Also, the Car Wash machine was out of order and.could not be used on that morning. .
TYPE:ServiceMODEL:JettaYEAR:2021
I was satisfied with my recent visit and the customer service provided. My issues were addressed in a timely manner. I felt Jeremy provided information as accurately as possible with consistent updates and communication about my car’s status via text and calls. I used the complimentary shuttle option to be shuttled home while I waited at home which helped me manage my workday. After I checked out, I was escorted to my car and received a follow up text thanking me for choosing the dealership and inquiring about my experience. Very thoughtful! Thank you!
TYPE:ServiceMODEL:TiguanYEAR:2021
I was disappointed that the technician was unable to remove the hub caps with the rivet gun?! It seems a little odd.?
TYPE:SalesMODEL:TiguanYEAR:2024
Sales personnel closed the deal in timely and very professional manner.